Owner FAQs

Tailored prides itself on the fact that it is the only local professional property management company (that we know of) that offers a month-to-month property management agreement. This means that when circumstances change and you need to sell your property, move back in, or just don’t want to work with us anymore, you need only give us 30 days notice. Many of our competitors provide agreements that are nearly impossible to break. In fact, one of the most widely used property management companies, which prides itself on its simple, low costs, will not allow you to terminate an agreement any time there is a lease in place and actually will automatically renew the lease for 12 months if there is a lease in place. In fact, the only way to break the lease agreement without a penalty is for the home to be vacant for 60 days after which time the owner can give 30 days notice. So much for low cost or simple!

Yes, we are a licensed property management company through the South Carolina Real Estate Commission. Unlike many property management firms who employ real estate sales brokers who are trained on the buying and selling of real estate, Tailored’s property managers have all been specifically trained and certified to be proficient on the ins and outs of property management and the relevant standards and regulations.

No. While many property management firms also buy or sell properties, we believe it’s hard to be excellent at both and we’ve chosen to specialize in residential property management. We respect our REALTORⓇ colleagues and have several trusted REALTORⓇ colleagues who specialize in our local market that we would feel comfortable recommending when you need an agent.

Tailored was established in 2025 but we’re not new to property management. Our co-founder and Vice President of Property Management, Whitney Whitesides, has lived in Fort Mill and Rock Hill her whole life and has 16 years of experience managing residential properties across the county. Whitney has been successful due to her commitment to treating tenants (who have even followed her when she has moved to other companies) with respect and dignity while taking a no-nonsense approach to protecting owner’s properties and meeting their financial goals. Tailored’s CEO is Jessica Adamson. Jessica was born in Fort Mill, went to school in Southern California and came back to South Carolina to go to the University of South Carolina and never looked back. Jessica is a successful entrepreneur with a passion for serving her community, and especially for supporting public education, and has successfully started, sold and acquired businesses in the education technology sector. Whitney and Jessica co-founded Tailored when they recognized there was an opportunity to serve York County home owners and to serve investors more professionally and, through use of new technology, more efficiently - without losing that special touch of humanity and personalization we all appreciate. We also noticed that many of the existing property management companies didn’t get great marks when it came to taking care of their residents and we knew we could do better by the people in our community!

For one, we have a really long name! Hah! But seriously, our difference starts with our owners’ philosophy. We feel strongly that there is a way to be good at both supporting owners' financial goals AND providing excellent customer service to our tenants. We recognize that many members of our community cannot afford to buy a house (or simply choose not to) but that should not prevent them from having access to quality, affordable housing. Having a consistent and quality home in which to lay your head to sleep at night is a critical foundation for a successful life. By working together with owners and investors, we are providing a critical service to members of our community. Visit our About Us page to learn more about our philosophy and guiding principles.

Yes, we provide an emergency contact for urgent issues. General inquiries will be handled during normal business hours.

Owner disbursements are directly deposited into your bank account via ACH after rent is collected and any applicable expenses are accounted for. Our owners are generally paid by the 15th of each month.

We use a common lease agreement across all properties and tenants. In order to ensure consistency across properties, which allows us to treat residents fairly and to minimize our costs to our owners, we do not customize our lease. As the property manager, we handle the lease signing on your behalf.

No. As your professional property manager, you can trust us to minimize the risk of placing a poor quality tenant. Our Tailored 12 Point Applicant Screening Process ensures a thorough review of applicants and helps us identify high quality residents. We comply with all fair housing rules and regulations as well as South Carolina application screening laws.

Residents can pay via ACH or credit card to ensure a smooth and fast collection process. Late payments are applied to any payments starting on the 6th day of the month and late fees are typically 5% of the monthly rent. We believe in splitting late fees with our owners, especially because late payments may at times result in late owner disbursements which we know can incur additional fees to owners.

The vast majority of leases are often a year long but occasionally special exceptions will be made based on market conditions and owner needs.

Security deposit amounts are generally equal to one month’s rent and are due at lease signing.

We hold security deposits in a federally insured escrow account dedicated solely to holding our tenants’ security deposits, as required by South Carolina law. The South Carolina Landlord Tenant Act requires that any security deposit that is due to be returned to the tenant must be returned within 30 days, or the owner may be required to pay the tenant 3x the amount of the security deposit. There are strict rules about what constitutes repairs and damages that can be applied towards a tenant’s security deposit versus what is considered normal wear and tear. For example, carpet is considered obsolete within 5 years so we cannot deduct from the security deposit the cost of replacing carpet that is over 5 years old. In the event that the Property Management Agreement is to be terminated, Tailored will turn over to the owner the security deposit and the owner will be responsible for its proper disposition to the tenant.

We can begin managing your property as soon as the necessary agreements are completed and the property meets our rent ready / picture ready standards.

We exclusively manage single-family homes at this time.

No. At this time we do not manage short term or furnished properties.

There is a good bit of time and expense that goes into taking on a new property. The onboarding fee ensures that our costs are covered in the event that, despite our best efforts, an owner decides to terminate the agreement early in our relationship. Remember, our agreement with owners is month-to-month while other property management companies are for 12 months and include burdensome and expensive terms and cancellation fees which “handcuff” owners. By making sure our basic costs of bringing on a new property are adequately covered we are able to provide flexibility and transparency to our owners.

Owners will be emailed monthly financial statements detailing rent collection, expenses, and maintenance updates. Additionally, you will receive an annual report and will receive (via email) your 1099 for tax filing.

Property owners are not required to accept Section 8 tenants unless local laws mandate it, which is not the case in York County. Unfortunately, we cannot accept housing vouchers due to the additional costs of management due to the complexity required in accepting vouchers and the additional costs to our owners because of the additional vacancy time that often is associated with complying with public housing regulations.